We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible. You will receive your order in 17-22 business days from the date that it is placed.
A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.
It normally takes 2 business days for us to process your order. Please note that this does not include holidays and weekends.
Shipment takes 15-20 business days to arrive.
Thanks for your order, pls contact with us if you have any question.
1:$15 shipping fee for all orders value under $100.
2:Free Shipping fee for all orders value more than $100.
Return shipping Fee
We offer prepaid shipping label for customer to return the goods
I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.
Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product has been shipped.
What do I need to do when I received a different product than what I ordered?
Please contact customer support at support@Hetai.com.
30-Day Money-Back Guarantee for Any Reason
Undamaged products may be returned for a full refund for any reason within 30 days of the date of purchase. Once the returned item arrives back in Hetai’s warehouse for inspection, the refund process will begin.
Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through Hetai’s online stores, please contact retailers for refunds. For quality-related issues, please see below.
How do I return an item?
1. Please reach out to Hetai customer support to initiate a return. Please state the reason for return and provide an invoice or screenshot to confirm the order number.
2. Hetai support will share the corresponding return address with you within 24 working hours.
3. For the refund to be processed in a timely manner, please be sure to send a return notification to Hetai with the following information:
How long does it take to get a refund?
Refunds will be issued once the item arrives at our warehouse. The refund will be credited back using the same method as when your initial order was made. Processing time typically takes 3-5 working days.
Who pay the return shipping fee?
We will offer you the prepaid shipping label to return the goods back to our warehouse.
4283 Express Lane
Sarasota, FL 34249
Warranty Claims for Quality-Related Issues
All quality-related defects on items sold directly by Hetai or Hetai's authorized resellers are covered by an extensive warranty, starting from the date of purchase (see top of page for your product’s warranty timeline).
Hetai's limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.
For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent. In situations where a replacement is not an available or preferred option, Hetai will offer a partial refund according to the usage time of the device.
Warranties on all replacements follow the same warranty time frame of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.
Valid proof of purchase:
Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).
Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty time frame or 90-day warranty claim request period, whichever is longer.
Shipping costs must be covered by buyer in the following situations:
Not Covered Under Warranty:
Hetai is not liable for:
When returning items with a prepaid shipping label provided by Hetai, Hetai takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. Hetai does not provide refunds for items damaged in transit for non-quality related warranty claims.